Return & Order Policy — VEISSE
Changing or Cancelling Your Order
If you'd like to change or cancel your order, please contact support@veisse.de as soon as possible. We'll do our best to accommodate changes if your request reaches us before your order has been dispatched.
Returns & Exchanges
You have 21 days from the date of delivery to return or exchange your order.
- The frame must be unworn and undamaged. Original packaging is not required.
- Damaged frames or lenses cannot be returned or exchanged.
- If your glasses don't fit well, you're welcome to return or exchange them within this window, as long as the frame and lenses are undamaged.
- Return shipping costs are the responsibility of the customer.
- If your order arrives damaged or faulty, please contact us immediately — this is handled separately from our standard return policy.
To start a return or exchange, email support@veisse.de and we'll guide you through the process.
Shipping
We currently ship within Europe only. Orders typically arrive within 7 business days.
Our Materials
We're committed to being environmentally friendly in how we choose our materials. Where a frame is made with plastic, this is clearly noted on the product page.